Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Bienvenido. Puedes generar una solicitud Soporte Capsa a partir de las opciones proporcionadas.
Ayuda informática
Obtener soporte técnico general, como ayuda con la Wi-Fi o la impresora.
Los campos obligatorios están marcados con un asterisco*
{"xsrfToken":"9d6ae37a0af27bd33a168990233104b61fbb4b2a_lout","branding":{"id":"7","key":"sc","name":"Soporte Capsa","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0086bd","headerLinkHoverBGColor":"#0086bd","headerBadgeColor":"#0086bd"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0530056e-5db7-4722-8de6-3ee9a88c4b53/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQxMWI4NC05OGJjLTQ5NTItYmNiNi1kZGNlYTA1Y2JiYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1MzAwNTZlLTVkYjctNDcyMi04ZGU2LTNlZTlhODhjNGI1MyI6WyJyZWFkIl19LCJleHAiOjE3NzIxMzk5MDgsIm5iZiI6MTc3MjEzOTMwOH0.m7pKCxxIPcUJZKBiZun_FRBWKSKqVQiKyCyYfFeM1Q0&client=f1d11b84-98bc-4952-bcb6-ddcea05cbba3&mode=fit","logoId":"0530056e-5db7-4722-8de6-3ee9a88c4b53","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al portal de autogestión de Via Bariloche","sharedPortalName":"Portal de autogestion","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Bienvenido al portal de autogestión de Via Bariloche","sharedPortalName":"Portal de autogestion","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3ea60adc-3648-4523-9539-1cc718a29f9e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQxMWI4NC05OGJjLTQ5NTItYmNiNi1kZGNlYTA1Y2JiYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlYTYwYWRjLTM2NDgtNDUyMy05NTM5LTFjYzcxOGEyOWY5ZSI6WyJyZWFkIl19LCJleHAiOjE3NzIxMzk5MDgsIm5iZiI6MTc3MjEzOTMwOH0.XUzBQWOoJF-M164U1IwxByfpCrJ8pK3QYflHxXnyuLs&client=f1d11b84-98bc-4952-bcb6-ddcea05cbba3&height=300&mode=fit","bannerMediaApiFileId":"3ea60adc-3648-4523-9539-1cc718a29f9e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"sc","projectId":10025,"serviceDeskId":7,"name":"Soporte Capsa","description":"<p>Bienvenido. Puedes generar una solicitud Soporte Capsa a partir de las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"97","name":"Asistencia informática","descriptionHtml":"","callToAction":"Asistencia informática","introHtml":"<p>Si tienes problemas con tu ordenador portátil, comunícanoslo aquí.</p>","icon":10467,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[27],"key":""},{"id":"96","name":"Ayuda informática","descriptionHtml":"","callToAction":"Ayuda informática","introHtml":"<p>Obtener soporte técnico general, como ayuda con la Wi-Fi o la impresora.</p>","icon":10491,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[27],"key":""},{"id":"197","name":"Carpeta compartida","descriptionHtml":"","callToAction":"Carpeta compartida","introHtml":"<p>Solicitud de acceso a carpeta compartida</p>","icon":10478,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[27],"key":""},{"id":"173","name":"Solicitud de VPN","descriptionHtml":"","callToAction":"Solicitud de VPN","introHtml":"<p>Formulario para solicitar acceso por VPN</p>","icon":10504,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[27],"key":""},{"id":"101","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"General"}],"orderMapping":{"27":[197,173,96,97]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"51ab4e8d-d20a-305c-9a82-e4a3a03356d3","appLinkName":"System Confluence","appLinkUrl":"https://viabariloche.atlassian.net/wiki","spaceKey":"SC1","spaceName":"Soporte Capsa","spaceUrl":"https://viabariloche.atlassian.net/wiki/spaces/SC1","isServer":false},"labels":[],"projectKey":"SC","serviceDeskId":7,"kbLinkDomainURLs":["https://viabariloche.atlassian.net","https://soporte.it.via.com.ar"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQxMWI4NC05OGJjLTQ5NTItYmNiNi1kZGNlYTA1Y2JiYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzIxNDA1MDgsIm5iZiI6MTc3MjEzOTMwOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.0dJAd2D_d1K43SGfGvMqYLf3Bh5wshRSzQsM15hKPvM","targetCollection":"upload-project-10025","endpointUrl":"https://api.media.atlassian.com","clientId":"f1d11b84-98bc-4952-bcb6-ddcea05cbba3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":96,"projectId":10025,"issueType":{"id":"10049","name":"Ayuda de TI"},"form":{"name":"Ayuda informática","descriptionHtml":"","callToAction":"Ayuda informática","intro":"<p>Obtener soporte técnico general, como ayuda con la Wi-Fi o la impresora.</p>","instructions":"","icon":10491,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"¿Qué necesitas?","description":"Dinos qué estás buscando. Por ejemplo: \"añádeme a la lista de correo\".","descriptionHtml":"<p>Dinos qué estás buscando. Por ejemplo: \"añádeme a la lista de correo\".</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"¿Por qué necesitas esto?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/96","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/96","calendarParams":{"firstDay":1,"date":"2026-02-26T17:55:08-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"51ab4e8d-d20a-305c-9a82-e4a3a03356d3","appLinkName":"System Confluence","appLinkUrl":"https://viabariloche.atlassian.net/wiki","spaceKey":"SC1","spaceName":"Soporte Capsa","spaceUrl":"https://viabariloche.atlassian.net/wiki/spaces/SC1","isServer":false},"labels":[],"projectKey":"SC","serviceDeskId":7,"kbLinkDomainURLs":["https://viabariloche.atlassian.net","https://soporte.it.via.com.ar"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQxMWI4NC05OGJjLTQ5NTItYmNiNi1kZGNlYTA1Y2JiYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzIxNDA1MDgsIm5iZiI6MTc3MjEzOTMwOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.0dJAd2D_d1K43SGfGvMqYLf3Bh5wshRSzQsM15hKPvM","targetCollection":"upload-project-10025","endpointUrl":"https://api.media.atlassian.com","clientId":"f1d11b84-98bc-4952-bcb6-ddcea05cbba3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}