Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Los campos obligatorios están marcados con un asterisco*
{"xsrfToken":"5f2b5fbfffd57ddb078ef0c6bee81c1db72c824d_lout","branding":{"id":"3","key":"stvb","name":"Vía Soporte | Vía Bariloche","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0530056e-5db7-4722-8de6-3ee9a88c4b53/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQxMWI4NC05OGJjLTQ5NTItYmNiNi1kZGNlYTA1Y2JiYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1MzAwNTZlLTVkYjctNDcyMi04ZGU2LTNlZTlhODhjNGI1MyI6WyJyZWFkIl19LCJleHAiOjE3NzIxMjkyNTIsIm5iZiI6MTc3MjEyODY1Mn0.B8SuhbohMKUxVhLHbkQPjhoHIjdtIkONbkN0RIG2q0c&client=f1d11b84-98bc-4952-bcb6-ddcea05cbba3&mode=fit","logoId":"0530056e-5db7-4722-8de6-3ee9a88c4b53","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al portal de autogestión de Via Bariloche","sharedPortalName":"Portal de autogestion","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Bienvenido al portal de autogestión de Via Bariloche","sharedPortalName":"Portal de autogestion","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3ea60adc-3648-4523-9539-1cc718a29f9e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQxMWI4NC05OGJjLTQ5NTItYmNiNi1kZGNlYTA1Y2JiYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlYTYwYWRjLTM2NDgtNDUyMy05NTM5LTFjYzcxOGEyOWY5ZSI6WyJyZWFkIl19LCJleHAiOjE3NzIxMjkyNTIsIm5iZiI6MTc3MjEyODY1Mn0.xYLlYmC8l6pBtBjRw6U_Kt4UtKh-PHBn8H7neYtxGtU&client=f1d11b84-98bc-4952-bcb6-ddcea05cbba3&height=300&mode=fit","bannerMediaApiFileId":"3ea60adc-3648-4523-9539-1cc718a29f9e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"stvb","projectId":10002,"serviceDeskId":3,"name":"Vía Soporte | Vía Bariloche","description":"<p>Bienvenido. Aquí puede generar una solicitudes de soporte técnico!</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"48","name":"Actualice o cambie un sistema gestionado","descriptionHtml":"","callToAction":"Actualice o cambie un sistema gestionado","introHtml":"<p>Por ejemplo, actualizar JIRA.</p>","icon":10503,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[15],"key":""},{"id":"61","name":"Actualizaciones","descriptionHtml":"<p>Actualizacion sistemas</p>","callToAction":"Actualizaciones","introHtml":"<p>Actualizar aplicacion</p>","icon":10476,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[14],"key":""},{"id":"51","name":"Bajas de lineas fijas e internet","descriptionHtml":"","callToAction":"Bajas de lineas fijas e internet","introHtml":"<p>El tiempo de baja va a depender del proveedor</p>","icon":10500,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[16],"key":""},{"id":"41","name":"Configurar un desvío de la línea telefónica","descriptionHtml":"","callToAction":"Configurar un desvío de la línea telefónica","introHtml":"<p>Solicitar un desvío de nuestros sistemas telefónicos para una fecha y hora concretas.</p>","icon":10477,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[16],"key":""},{"id":"36","name":"Configurar VPN","descriptionHtml":"","callToAction":"Configurar VPN","introHtml":"<p>¿Quiere acceder a las cosas del trabajo desde fuera? Háganoslo saber.</p>","icon":10506,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[13],"key":""},{"id":"73","name":"Enviar equipo a reparacion","descriptionHtml":"","callToAction":"Enviar equipo a reparacion","introHtml":"<p>Necesita enviar un equipo para reparar? háganoslo saber aquí.</p>","icon":10472,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"39","name":"Incorporación de nuevos empleados","descriptionHtml":"","callToAction":"Incorporación de nuevos empleados","introHtml":"<p>Solicitar acceso para nuevos empleados.</p>","icon":10499,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[13],"key":""},{"id":"46","name":"Informar de un problema del sistema","descriptionHtml":"","callToAction":"Informar de un problema del sistema","introHtml":"<p>¿Tiene problemas con un sistema?</p>","icon":10508,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[14,11,15],"key":""},{"id":"70","name":"Necesito que se conecten a mi pc.","descriptionHtml":"<p><a href=\"https://get.teamviewer.com/viaquick\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Descargar TeamViewer </a></p>","callToAction":"Necesito que se conecten a mi pc.","introHtml":"<p>Si necesitas asistencia remota, avísanos aquí.</p>","icon":10505,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[12,11],"key":""},{"id":"53","name":"No me puedo conectar","descriptionHtml":"","callToAction":"No me puedo conectar","introHtml":"<p>Error Failed to connect to .....</p>","icon":10506,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[17],"key":""},{"id":"45","name":"Nuevo dispositivo móvil","descriptionHtml":"","callToAction":"Nuevo dispositivo móvil","introHtml":"<p>¿Necesitas un teléfono móvil o ha llegado el momento de cambiarlo? Dínoslo.</p>","icon":10471,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[16],"key":""},{"id":"50","name":"Permisos de internet","descriptionHtml":"","callToAction":"Permisos de internet","introHtml":"<p>Tiene problemas para acceder a algún sitio?</p>","icon":10487,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[14],"key":""},{"id":"52","name":"Problemas con el usuario?","descriptionHtml":"","callToAction":"Problemas con el usuario?","introHtml":"<p>Error Logon failed?</p>","icon":10528,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[17],"key":""},{"id":"33","name":"Reciba ayuda general","descriptionHtml":"","callToAction":"Reciba ayuda general","introHtml":"<p>Reciba asistencia para problemas y preguntas generales sobre IT</p>","icon":10491,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[12,11],"key":""},{"id":"34","name":"Resuelva un problema de la cuenta","descriptionHtml":"","callToAction":"Resuelva un problema de la cuenta","introHtml":"<p>¿Tienes problemas para acceder a determinados sitios web o sistemas? Te ayudaremos.</p>","icon":10472,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[13],"key":""},{"id":"42","name":"Solicitar nuevo software","descriptionHtml":"","callToAction":"Solicitar nuevo software","introHtml":"<p>Si necesita una licencia de software, realice una petición aquí.</p>","icon":10479,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[12,15],"key":""},{"id":"37","name":"Solicitar privilegios de administrador","descriptionHtml":"","callToAction":"Solicitar privilegios de administrador","introHtml":"<p>Por ejemplo, si tiene que administrar JIRA.</p>","icon":10504,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[13],"key":""},{"id":"44","name":"Solicitar un teléfono de escritorio","descriptionHtml":"","callToAction":"Solicitar un teléfono de escritorio","introHtml":"<p>Si deseas solicitar un teléfono de escritorio, consigue uno aquí.</p>","icon":10466,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[16,11],"key":""},{"id":"38","name":"Solicitar una nueva cuenta","descriptionHtml":"","callToAction":"Solicitar una nueva cuenta","introHtml":"<p>Solicitar una nueva cuenta para un sistema.</p>","icon":10494,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[13,11],"key":""},{"id":"40","name":"Soporte de CPU / Notebook","descriptionHtml":"","callToAction":"Soporte de CPU / Notebook","introHtml":"<p>Si tiene problemas con el ordenador, háganoslo saber aquí.</p>","icon":10470,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[12,11],"key":""},{"id":"71","name":"Tiene problemas para recibir o enviar correos?","descriptionHtml":"","callToAction":"Tiene problemas para recibir o enviar correos?","introHtml":"","icon":10492,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[11],"key":""}],"reqGroups":[{"id":11,"name":"Solicitudes habituales"},{"id":15,"name":"Aplicaciones"},{"id":12,"name":"PCs de escritorio"},{"id":13,"name":"Inicios de sesión y cuentas"},{"id":16,"name":"Telecomunicaciones"},{"id":17,"name":"Graphon"},{"id":14,"name":"Infraestructura"}],"orderMapping":{"14":[61,46,50],"12":[70,33,40,42],"17":[53,52],"13":[38,34,37,36,39],"16":[51,44,41,45],"11":[73,70,71,33,44,40,38,46],"15":[46,42,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"51ab4e8d-d20a-305c-9a82-e4a3a03356d3","appLinkName":"System Confluence","appLinkUrl":"https://viabariloche.atlassian.net/wiki","spaceKey":"STVB","spaceName":"Soporte técnico | Via Bariloche","spaceUrl":"https://viabariloche.atlassian.net/wiki/spaces/STVB","isServer":false},"labels":[],"projectKey":"STVB","serviceDeskId":3,"kbLinkDomainURLs":["https://viabariloche.atlassian.net","https://soporte.it.via.com.ar"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STVB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQxMWI4NC05OGJjLTQ5NTItYmNiNi1kZGNlYTA1Y2JiYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzIxMjk4NTIsIm5iZiI6MTc3MjEyODY1MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Y7l3CKB1siM_HgViWtsfiS0Cn0RK36d-nSVGyCZ0xrc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"f1d11b84-98bc-4952-bcb6-ddcea05cbba3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8683d07c-b867-49d1-a983-5ac88c29a24a","name":"3cx","categoryUrl":"https://soporte.it.via.com.ar/servicedesk/customer/portal/3/topic/8683d07c-b867-49d1-a983-5ac88c29a24a","createdAt":"1698060616629"}]}},"reqCreate":{"id":33,"projectId":10002,"issueType":{"id":"10009","name":"Solicitud de servicio"},"form":{"name":"Reciba ayuda general","descriptionHtml":"","callToAction":"Reciba ayuda general","intro":"<p>Reciba asistencia para problemas y preguntas generales sobre IT</p>","instructions":"","icon":10491,"iconUrl":"https://soporte.it.via.com.ar/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Archivo adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/33","calendarParams":{"firstDay":1,"date":"2026-02-26T14:57:32-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"51ab4e8d-d20a-305c-9a82-e4a3a03356d3","appLinkName":"System Confluence","appLinkUrl":"https://viabariloche.atlassian.net/wiki","spaceKey":"STVB","spaceName":"Soporte técnico | Via Bariloche","spaceUrl":"https://viabariloche.atlassian.net/wiki/spaces/STVB","isServer":false},"labels":[],"projectKey":"STVB","serviceDeskId":3,"kbLinkDomainURLs":["https://viabariloche.atlassian.net","https://soporte.it.via.com.ar"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQxMWI4NC05OGJjLTQ5NTItYmNiNi1kZGNlYTA1Y2JiYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzIxMjk4NTIsIm5iZiI6MTc3MjEyODY1MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Y7l3CKB1siM_HgViWtsfiS0Cn0RK36d-nSVGyCZ0xrc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"f1d11b84-98bc-4952-bcb6-ddcea05cbba3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}